TERMS AND CONDITION

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).

Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information when we use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/.
You can also opt-out of Google Analytics here:
https://tools.google.com/dlpage/gaoptout

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

Returns

At Mashai, ALL sales are final. We follow the policy of avoiding wasteful production of products and aim at efficiently optimizing our inventory.

Exchanges

In case the product sent by Mashai is damaged or defective, we request you to click a few pictures (at least two clear images) and send us an email within 48 hours of receiving the product/s.

Our team will then review the product images sent to us by you and identify if there are any defects or damages as per our quality standards.

For all exchanges, we reserve the right to accept or decline your exchange request.

In cases where there is a defect or damage to the product, we will send you a request to ship the product/s to our office. You will be responsible for paying shipping costs which will be non-refundable.
Once we receive the product/s from you, we will send replace the damaged piece with a new one and ship it to you within 7-10 days.

You can send us an email at Mashaijewels@gmail.com for any queries and we will get back to you at the earliest.